Legal

Cancellation & Refund Policy

Last updated: 5 June 2026 · Effective date: 5 June 2026

Template notice: This policy is a working template for the pre-launch website and for payment-gateway onboarding. It must be reviewed by qualified legal counsel and aligned with your final commercial terms before going live.

1. Scope

This policy applies to subscriptions to the AcadFlows platform and related charges billed by [Company Name]. It forms part of our Terms & Conditions.

2. Subscription cancellation

You may cancel your subscription at any time by written notice to connect@acadflows.com or via your account, subject to any minimum term agreed in your Order.
Cancellation takes effect at the end of the current billing period unless otherwise agreed. You retain access until the end of the paid period.
Annual plans cancelled mid-term remain billable for the committed term unless your Order states otherwise.

3. Refund eligibility

Monthly plans: fees already paid for the current month are generally non-refundable; you will not be charged for subsequent months after cancellation.
Annual plans: refunds for the unused portion may be considered on a pro-rata basis at our discretion, less any non-refundable items below and any discount benefit already availed.
Service failure: where we materially fail to provide the Service and do not remedy it within the agreed timeframe, you may be entitled to a pro-rata credit or refund as set out in your Order's service-level terms.

4. Metered usage

Usage-based charges (for example, WhatsApp, SMS and voice messages) reflect costs already incurred with telecom and messaging providers and are non-refundable once consumed.

5. Non-refundable items

One-time setup, onboarding, training or migration fees once the work has commenced.
Consumed metered usage and third-party pass-through charges.
Applicable taxes already remitted to authorities, except as required by law.

6. How to request a refund

Send a refund request to connect@acadflows.com with your institution name, account/invoice number, payment reference and the reason for the request. We may ask for additional verification to prevent fraud.

7. Refund timelines & method

Approved refunds are processed to the original payment method within [7–10] business days of approval. The time for funds to reflect depends on your bank or payment provider. We do not provide cash refunds.

8. Contact

For any billing or refund query, contact connect@acadflows.com or [+91 phone], [Registered Address].